Ordering Info

On-line ordering using major credit card (USA)

We accepts all major credit cards, including Visa, Mastercard, American Express and Discover on domestic orders only. On-line payment can be made through our shopping cart using all these major credit cards. Just click the "To Order" link and select the desired item(s) to be added to your shopping cart. When you are ready to pay, enter your name, address and credit card information and then submit your order. All personal data is transmitted securely using SSL (Secure Socket Layer) protocol and will be secured on a certified server providing exceptional protection of your personal data. You will be sent an order confirmation shortly after transaction approval. We can only ship order to a confirmed address of the credit card used. Shipping address that does not fully match the confirmed credit card address will not be process. If you desire your order to be ship elsewhere, you would need to contact your credit card issuer and have them add it to your credit card account as a secondary address. CVV2(Visa), CVC2(Mastercard), CID (American Express) match is also required for order to be process. Please note that we require a valid and accessible email address/phone number on all online orders (will only be use as it relates to your online order - we will never knowingly sell or disclose any privy information, unless required by law).

Other form of payment

We do not accept personal checks. Please send a money order (domestic) or international money order in usd (Canada) if sending order payment by mail.


Your online herbal order will be ship after submission of your order and payment (if by money order). For domestic orders - please allow 7 to 10 business days for receipt of your order. For international orders (Canada) - please allow 3 to 5 weeks for receipt of your order. Please be sure to provide us with your correct shipping address. We cannot be responsible for non-delivery of your package if you provided us with an incorrect/incomplete shipping address. We DO NOT offer EXPEDITED delivery service at this time - therefore please plan your purchase with sufficient time for delivery of goods, which is 7 - 10 business days for USA and 3 - 5 weeks for Canada. On some orders, a signature may be required at time of delivery for you to receive the package. The shipping and handling cost for orders to the USA starts at $6.99 and vary according to the shipping weight of the order. Canadian orders will be ship by First Class Mail. For Canadian orders of a certain size an additional shipping sur-charge may apply - in which case you will be notify and your consent will be required before your order can be process and ship.


International Orders (outside the USA)

Healthcare Herb Shop is not responsible for orders after it leave the United States. We are not responsible for any duties and/or customs imposed by your government. Please check with your Government Authorities and make sure that the product(s) that you are ordering is Legal in your country. We are not responsible for any confiscations done by your Government for any reason whatsoever. Please make sure that you understand our policies before ordering and email us if you have any questions. Also please be sure to provide us with your correct shipping address. We cannot be responsible for non-delivery of your package if you provided us with an incorrect/incomplete shipping address. Placement of an order will constitute acceptance of all stated terms and conditions.


International Orders Payment

We currently accept only international money order (usd) as form of payment on orders to other countries (beside Canada). We do not accept credit card orders to other countries except for Canada. If you are interested in ordering, please email us the items and quantities of each and we will calculate the shipping cost and order total for your consideration. This does not, in anyway, obligate you to make the purchase unless you want to. We ship international orders by U.S. parcel post with appropriate insurance coverage against loss or damage. We do not ship to countries where postage insurance is not offered or unavailable. Please see information on order import restriction to international countries.


Missing and Damaged Packages

We have no control over an order once it has left our hands. Therefore all claims for lost or damaged goods must be file with the appropriate shipper/carrier in order to initiate the claims process. Failure to do so mean that the claims cannot be substantiate and the claim process will therefore cease. Please note that all claims for missing or damaged merchandise will be thoroughly investigated by the shipper to ensure its validity. Once the claim has been submitted by the consumer and approved by the carrier - restitution can then be made in the form of either a refund issued or replacement of the missing/damage goods. Please email us if you have any question as it relates to this subject matter.


Return and Refund Policy
(shipping and handling fees are not refundable)

We offer a 30 day return policy on any unopened and unused herbal supplements with the safety seal fully intact. A 25% restocking/reprocessing fee will apply for any return supplements. Opened supplements and any raw or bulk herbal products (eg raw cleansing formulas and tea products) CANNOT be return. We require a return authorization number (RAN) for all returns. Request for return and RAN must be within 30 day of order receipt. Returns after 30 days will not be accepted. We do not accept any return without a RAN. Any return without a valid RAN will be refused and return to sender at sender's expense. Please note that shipping and handling charges are not refundable.
Customer is responsible for all return shipping cost. The number of return/exchange is limited to one per customer, household or address. We reserve the right to decline any order because of previous returns, adjustments, cancellations and disputes. We have the right to reclaim any bank fees imposed due to customer's negligence. Placement of an order will constitute acceptance of all stated terms and conditions.


We reserve the right to limit quantities. We reserve the right to refuse acceptance of orders for any reason. We reserve the right to limit the amount of purchase for new customers. All prices and items subject to change without prior notice. All product and product information, packaging and labeling are subject to modifications at any time without prior notice. We cannot be held responsible for any typographical errors.

Privacy Policy

All email addresses and other personally identifying data about you that is voluntarily submitted or posted to us is kept confidential. It is used by us for internal review and statistic purposes. We shall not in any way share or sell this information to any other third party. However, we sometimes use email addresses and other personally identifying information to contact visitors who communicate with For example, we may direct email to visitors who provide us with their email addresses for specific purposes such as responding to an inquiry or notifying users of new product arrivals. If at any point you no longer wish to receive communication from, please forward such request to us at:



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Limited Liability

Neither or its affiliated or related entities or its vendors or content providers are responsible or liable to any person or entity whatsoever for any direct or indirect loss, damage (whether actual, consequential, punitive, special or otherwise), injury, claim, liability, or other cause of any kind or character whatsoever based upon or resulting from any information or opinions provided on the site or from the use of, or inability to use, materials on the site. You specifically agree that is not liable for any defamatory, offensive or illegal conduct of any user. If you are dissatisfied with the site or any materials on the site, or with any of Terms of Use, your sole and exclusive remedy is to discontinue using the site.

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Note - Nothing within these pages should be construed as medical advice. All information on these pages is intended for educational use only. Nothing herein is intended to diagnose, treat or cure any specific disease. Please consult your health care provider if you have a serious condition.